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If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund.
But I hate this "squeaky wheel" method of providing customer service.
I don't want to feel like I have to be a bitch to get good service; that's just nasty and it makes me feel gross.
And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake?
Maybe the path to finding their number is too hard.
Reviewing your order I am troubled as it was a fairly severe technical issue which resulted in your being sent an extra graphics pad.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.
Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.
You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for. [email protected](This last e-mail address sends back an note from Amazon that using it won't help you. Pacific: (877)-586-3230 Corporate Offices, Seattle(206) 622-2335The fax number has changed. UK Snail Mail: uk Ltd Patriot Court1-9 The Grove Slough SL1 1QP Headquarters Address: 1200 12th Ave., Ste. And, while Amazon has had some rough times lately, they apparently chose to remove the number years ago when things were flush.